Need to make a change to your policy?

Need to make a change to your policy?

Click here to view our most frequently requested forms!


Contact OUM by phone at (800) 423-1504

  • Receive a quote or get a policy with OUM: Press 1
  • Make a payment with a check or credit card: Press 2
  • Call about existing existing policy information: Press 3
  • To report a claim or potential claim: Press 4
  • For third-party credentialing: Press 5
  • Speak with a ProAssurance Agency representative about additional insurance products: Press 6
  • Any other questions: Press 0

You may call any employee direct by dialing 9 and then the extension.


Policy Services

The OUM Policy Services Department addresses questions and concerns that our current policyholders may have with their coverage, discounts, payments, past claims histories or any other general issues. The staff is also responsible for putting together quotes and guiding potential new policyholders through the quote request process.

  • Contact our Policy Services Department by phone at (800) 423-1504, Press 3, then 2
  • E-mail
  • Fax: (615) 370-9021


The OUM Claims Department addresses questions, issues and concerns about active claims that have been filed or incidents that may result in a filing, and advises our policyholders on a variety of claims issues.

  • Call about a new claim: (800) 423-1504, Press 4
  • Call about an existing claim: (888) 444-7422
  • E-mail
  • Fax: (888) 329-7422

Risk Management

The OUM Risk Management Department is responsible for risk management seminars and the creation of risk management education materials and tools that can be utilized by our policyholders.

  • Call: (800) 423-1504, Press 7
  • E-mail

Our Mailing Address

P.O. Box 2261
Memphis, TN 38101-2261


Access Our EthicsPoint Hotline

Good faith complaints or concerns related to ProAssurance's accounting, auditing, internal control, financial reporting or business conduct can be submitted anonymously and confidentially to our EthicsPoint Hotline, 866.384.4277, by going to on any public computer. Documents providing support for your complaint or concern are welcomed. If your report involves an individual who might evaluate your report, they will be excluded from the review process.

 Ethics Point 



 OUM Agent Portal